Remote Computer Support

Do you need a quick solution to your technical issue?

IT-WORKS can provide you with fast and convenient support through a remote support session. We simply access your computer remotely, share control of your screen, mouse, and keyboard and assist you with whatever issue your are experiencing. Get support right away without having to leave your home. Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session.

Advantages

  • Better support – “virtual techs” eliminate the difficulties associated with users having to explain what they see on their screens over the phone.
  • Faster problem resolution results from enhanced availability and less scheduling conflicts. Problems are often resolved immediately!
  • Remote desktop management takes away the step of driving to your location and helps reduce your support costs.
  • Scheduled system maintenance such as software & virus definition updates, backup processes, etc. can be done in a more timely fashion keeping your systems out of harm’s way.

Setup
Setup of this service requires installation of software on each PC and server computer that needs to be made accessible. Firewall configuration changes may also need be made to allow incoming packets on certain ports to come through.

We offer remote support to both Windows and Mac machines. So no matter what your choice of brand is, we can help!